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Deliveries & Returns

DELIVERIES

When items are in stock we aim to send them out within 5 – 7 working days.  If you require an item sooner than this, please contact us directly to check if this is possible.

Small and light goods (cards, coasters) will be sent out with Royal Mail.  Larger items are sent via courier service and will require a signature. 

RETURNS

We hope you will love your purchase, however, if you would like to return any item please notify us within 14 days.

Returns address:-

Oriel Gallery, 2 Tyn y Coed Buildings, High Street, Barmouth, Gwynedd, LL42 1DS

Please include a note with your order number and contact details.

We will be happy to exchange or refund your purchase providing that it is unused and is in the same condition as when you bought it.  Unfortunately postage and packaging costs are non refundable.

We cannot be held responsible for returned goods being lost in the post.  If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office.  We recommend you use a tracked service where possible.

DAMAGED OR FAULTY GOODS

In the event of the goods arriving damaged or being faulty we will cover the cost of return postage and either refund or exchange the goods.  In the case where the product is a one off item such as an original painting we cannot guarantee a replacement, we would contact the artist to see what they can do.

We like to have happy customers so please do not hesitate to call us about anything on 01341 280285 between 10am and 5pm Monday to Saturday.